General Liability Major Case Specialist

Travelers

. Independently manage and oversee complex, high-exposure injury and property damage claims and litigation from first notice of loss through resolution .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $112,000 - $184,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including negotiation, litigation strategies, and compliance with insurance regulations. Proficient in utilizing claims management software and advanced Microsoft Office skills to prepare detailed reports and collaborate effectively across departments.

Highest-signal resume keywords

Complex Injury Claim ManagementExpert Negotiation SkillsInsurance Principles KnowledgeActive Adjuster LicenseClaims Management Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLitigation ManagementBodily Injury LiabilityProperty Damage LiabilityEvidence GatheringLiability AssessmentDamage EvaluationSettlement NegotiationAdvanced Resolution StrategiesInsurance Regulations Knowledge

Soft Skills

Exceptional Communication SkillsAttention to DetailOrganizational SkillsRelationship ManagementStress Management

Tools & Technologies

Claims Management SoftwareMicrosoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesContractual IndemnityFair Claims PracticesISO FormsState and Federal Insurance Regulations

About the role

Key responsibilities & impact

Independently manage and oversee complex, high-exposure injury and property damage claims and litigation from first notice of loss through resolution
Handle coverage disputes and contractual indemnity issues
Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish reserves
Evaluate claim information and documentation to determine coverage and resolutions
Negotiate with claimants, legal representatives, and other parties
Develop and execute advanced resolution strategies and coordinate internal and external resources
Prepare and present claim status, trends, and outcome reports to senior management
Collaborate with legal, underwriting, and other departments
Partner with Counsel on litigation management strategies
Maintain comprehensive claim records
Identify improvements to best practices and propose creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tools
Travel, potentially including overnight stays, for mediations, trials, and arbitrations
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Five plus years of complex, bodily injury claim and litigation experience
Four years of bodily injury liability, property damage liability, or comparable claim related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Exceptional written and verbal communication skills
Ability to make independent decisions and handle complex claims
Ability to evaluate severe losses and negotiate settlements strategically
Exceptional customer service, relationship management, attention to detail, and organizational skills
Expert-level negotiation and conflict resolution skills
Expert knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
Ability to manage stress, navigate difficult situations, and maintain professionalism under pressure

Benefits

Comp & perks

Performance-based cash incentive awards
Sign-on bonus eligibility
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with employer contributions toward 401(k) for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement