General Liability Major Case Specialist

Travelers

. Independently manage and oversee complex, high-exposure injury and property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $104,000 - $171,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including negotiation, litigation management, and compliance with insurance regulations. Proficient in utilizing claims management software and advanced Microsoft Office skills to enhance operational efficiency and reporting.

Highest-signal resume keywords

Complex Injury Claim ManagementExpert-Level Negotiation SkillsInsurance Principles KnowledgeClaims Management Software ExperienceActive Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLitigation ManagementInvestigation and Evidence GatheringLiability AssessmentDamage EvaluationSettlement NegotiationAdvanced Microsoft Office SkillsInsurance Regulations KnowledgeISO Forms KnowledgeContractual Indemnity Issues

Soft Skills

Exceptional Communication SkillsAttention to DetailOrganizational SkillsCustomer Service SkillsRelationship Management

Tools & Technologies

Claims Management SoftwareEnterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Active Adjuster LicenseRelevant Insurance License

Industry Keywords

Bodily Injury LiabilityProperty Damage LiabilityFair Claims PracticesState and Federal Insurance RegulationsContractual Indemnity

About the role

Key responsibilities & impact

Independently manage and oversee complex, high-exposure injury and property damage claims and litigation from first notice of loss through resolution
Handle coverage disputes and contractual indemnity issues
Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish reserves
Evaluate claim information and documentation to determine coverage and resolutions
Negotiate with claimants, legal representatives, and other parties
Develop and execute advanced resolution strategies and coordinate internal and external resources
Prepare and present reports on claim status, trends, and outcomes to senior management
Collaborate with legal, underwriting, and other departments on coordinated claim handling
Partner with Counsel on litigation management strategies
Maintain accurate records of claim activities, communications, and decisions
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Five plus years of complex, bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Exceptional written and verbal communication skills
Ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically
Exceptional customer service, relationship management, attention to detail, and organizational skills
Expert-level negotiation and conflict resolution skills
Expert level knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
High School Diploma or GED
Four years of bodily injury liability, property damage liability, or comparable claim related experience
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Ability to travel, potentially including overnight stays
Ability to work under pressure and manage a high-volume workload

Benefits

Comp & perks

Sign-on bonus eligibility
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement