General Liability Technical Specialist

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including litigation and negotiation, while maintaining compliance with insurance regulations. Proficient in utilizing claims management systems and providing mentorship to junior staff.

Highest-signal resume keywords

Claims ManagementLitigation ExperienceNegotiation SkillsInsurance LicenseCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SystemsBodily Injury LiabilityProperty Damage LiabilityCoverage DisputesContractual IndemnityPolicy InterpretationJudgment AnalysisSettlement NegotiationRecord KeepingAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationConflict ResolutionEmpathyOrganizational Skills

Tools & Technologies

Microsoft OfficeEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesState Insurance RegulationsFair Claims PracticesLegal RequirementsHigh-Volume Workload

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Coordinate internal and external resources for comprehensive claim investigations and evaluations
Negotiate with claimants, attorneys, contractors, and representatives; convey settlements and issue timely, accurate payments
Coordinate with Counsel to support litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide guidance and mentorship to Claim Reps and Associate Claim Reps
Attend mediations, trials, arbitration, and other events requiring travel, including overnight stays
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Three years of liability, bodily injury or comparable claim experience
Two years of litigation claim experience
Two years of bodily injury liability, property damage liability, or comparable claim related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
Strong attention to detail and organizational skills; ability to manage a high-volume workload and prioritize effectively
Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims, negotiate settlements, and manage litigation
Ability to manage stress and maintain composure and professionalism under pressure
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and applicable legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program