General Liability Technical Specialist

Travelers

. Investigate, evaluate, reserve, negotiate and resolve assigned General Liability bodily injury and property damage claims .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and resolving General Liability claims, with a strong focus on negotiation, customer service, and legal processes. Proficient in analyzing liability and damages, managing litigated claims, and utilizing business technology tools for effective claims handling.

Highest-signal resume keywords

Bodily Injury Liability Claim HandlingLitigation ManagementNegotiation SkillsCustomer Service SkillsInsurance Contract Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisLiability AnalysisDamages Exposure EvaluationClaims DocumentationLegal Expense ControlSettlement TechniquesInvestigation PrinciplesAnalytical ThinkingJudgment/Decision MakingMedical Knowledge

Soft Skills

Coaching SkillsInfluence SkillsPersuasion SkillsAttention to DetailStrong Written Communication

Tools & Technologies

Diary Management SystemsBusiness Technology Tools

Certifications & Qualifications

Insurance License

Industry Keywords

General LiabilityClaims HandlingLitigation ProcessISO FormsPolicy Language

About the role

Key responsibilities & impact

Investigate, evaluate, reserve, negotiate and resolve assigned General Liability bodily injury and property damage claims
Directly handle assigned severe claims
Provide quality customer service and ensure file quality and timely coverage analysis and communication with insureds
Consult with Manager on use of Claim Coverage Counsel as needed
Investigate claims through contact with policyholders, claimants, witnesses, law enforcement, agents, medical providers and technical experts
Interview witnesses and stakeholders and complete outside investigations as needed
Identify, select and direct internal and external resources such as Subrogation, Risk Control, nurse consultants, fire or fraud investigators, and other experts
Verify injury and property damage through review of records and documentation
Maintain claim files and document claim activities
Review Claim File Analysis for quality standards and trend analysis
Use diary management systems to ensure timely claim handling
Evaluate liability and damages exposure and establish indemnity and expense reserves
Recommend and participate in roundtables and authority discussions
Share creative resolution techniques and develop resolution strategies
Dispose of claims within delegated authority and negotiate with insureds, claimants or legal representatives
Manage litigated claims, including litigation planning, counsel selection, claim and litigation strategy, and legal expense control
Attend depositions, mediations, arbitrations, pre-trials, trials and other legal proceedings as needed
Update appropriate parties with new facts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree
Two years bodily injury liability claim handling experience or comparable litigation claim experience
Three years bodily injury liability claim handling and/or litigation experience
Skilled in coverage, contract interpretation, liability and damages analysis
Thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices
Strong negotiation and customer service skills
Demonstrated coaching, influence and persuasion skills
Strong written and verbal communication skills
Strong technology aptitude and ability to use business technology tools
Attention to detail ensuring accuracy
Intermediate analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, principles of investigation, value determination, settlement techniques, and medical knowledge
Basic legal knowledge
Insurance license(s) may be required; generally must be obtained within three months of starting and maintained with continuing education credits

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts and resources
Mental health program with free professional counseling, health coaching and other resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards