General Liability Technical Specialist

Travelers

. Manage and investigate moderate- to high-complexity injury and property damage liability claims and litigation from first notice of loss through resolution .

Posted 10/12/2026full-timeRichardson • Texas • United StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and investigating liability claims, including bodily injury and property damage, while effectively communicating with stakeholders and negotiating settlements. Proficient in claims management systems and maintaining compliance with insurance regulations and best practices.

Highest-signal resume keywords

Liability Claims ManagementLitigation ExperienceNegotiation SkillsClaims Management SystemsInsurance Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DeterminationLiability EvaluationDamage AssessmentClaims Settlement NegotiationPolicy InterpretationReserve EstablishmentLegal Requirements ComprehensionConflict ResolutionDecision-Making

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsCustomer Service SkillsJudgment

Tools & Technologies

Microsoft OfficeClaims Management SystemsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Bodily Injury LiabilityProperty Damage LiabilityInsurance RegulationsFair Claims PracticesComplex Policy Language

About the role

Key responsibilities & impact

Manage and investigate moderate- to high-complexity injury and property damage liability claims and litigation from first notice of loss through resolution
Determine coverage, evaluate liability and damages, establish reserves, and issue timely and accurate payments
Gather and investigate information by contacting relevant parties
Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Coordinate internal and external resources for claim investigations and evaluations
Negotiate claim settlements with claimants, attorneys, contractors, and representatives
Coordinate with Counsel on litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives
Travel, including overnight stays, for mediations, trials, and arbitrations as needed

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Three years of liability, bodily injury, or comparable claim experience
Two years of litigation claim experience
Two years of bodily injury liability, property damage liability, or comparable claim-related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program