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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex injury and property damage claims, including litigation and negotiation, while maintaining compliance with insurance regulations and best practices. Proficient in utilizing claims management systems and advanced technology to enhance operational efficiency and customer service.
Highest-signal resume keywords
Claims ManagementLitigation ExperienceNegotiation SkillsInsurance PrinciplesAdjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentCoverage AnalysisClaims SettlementPolicy InterpretationMicrosoft OfficeClaims Management SystemsContractual IndemnityDamage EvaluationReserves Establishment
Soft Skills
Communication SkillsCustomer ServiceAttention to DetailConflict ResolutionStress Management
Tools & Technologies
Enterprise Technology SystemsDigital ToolsAI-Related Technologies
Certifications & Qualifications
Active Adjuster LicenseInsurance License
Industry Keywords
Bodily Injury ClaimsProperty Damage ClaimsInsurance RegulationsFair Claims PracticesLegal Requirements
About the role
Key responsibilities & impact- Independently manage active injury and/or property damage claims and litigation from first notice of loss through resolution
- Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
- Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
- Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
- Coordinate internal and external resources for claim investigations and evaluations
- Negotiate claim settlements and issue timely, accurate payments within authority
- Assist Counsel with litigation management strategies
- Maintain accurate claim activity records in claim management systems
- Identify improvements to current best practices and offer creative solutions
- Adapt to new technologies, system upgrades, and AI-related digital tool rollouts
- Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives
- Attend mediations, trials, and arbitrations, potentially requiring overnight travel
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- Three years of liability, bodily injury, or comparable claim experience
- Two years of litigation claim experience
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Proven conflict resolution and negotiation skills
- Ability to manage stress and maintain composure under pressure
- Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and legal requirements
- Ability to interpret and apply complex policy language, endorsements, and exclusions
- High School Diploma or GED
- Two years of bodily injury liability, property damage liability, or comparable claim-related experience
Benefits
Comp & perks- Performance-based cash incentive awards
- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company holidays
- Wellness tools, discounts, and resources
- Free professional counseling services, health coaching, and mental health resources
- Caregiving resources
- Matching Gift and Volunteer Rewards program