Identity and Access Management Operations Engineer

Travelers

. Review server and application performance metrics to identify bottlenecks, address issues, and improve efficiency .

Posted 9/17/2026full-timeHartford • Connecticut • United StatesMid-LevelSenior💰 $126,500 - $208,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Identity and Access Management, including Okta SSO and SailPoint, along with strong server administration skills across Unix and Windows environments. Proficient in troubleshooting, incident resolution, and providing production support for critical applications.

Highest-signal resume keywords

Identity & Access ManagementOkta SSOSailPoint ISCServer AdministrationSQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity & Access ManagementOkta SSOSailPoint ISCServer AdministrationSQLLDAPF5 Load BalancersActive DirectoryScripting (Perl, Shell, PowerShell)AI

Soft Skills

Problem SolvingCommunicationCollaborationAdaptability

Tools & Technologies

ServiceNowAutosysECRMDNSDHCP

Industry Keywords

Information Technology Security EngineeringSoftware EngineeringCritical Application SupportProduction Support

Tech Stack

Tools & technologies

AzureDNSPerlServiceNowSQLUnix

About the role

Key responsibilities & impact

Review server and application performance metrics to identify bottlenecks, address issues, and improve efficiency
Troubleshoot, identify, and resolve business-impacting incidents across engineering teams and lines of business
Participate in 24/7 critical application support, including after-hours and weekend work
Plan at an operational level and design and develop technology solutions
Interface with customers, management, and technical resources
Participate in the design, development, and implementation of technology solutions
Provide production support for Web Access Management services including SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, and SSO certificate renewal
Provide production support for Identity Management services including SailPoint IIQ, SailPoint nightly batch process checkout, and MFA
Set up and support Autosys batch jobs
Coordinate with teams through continuous follow-ups to close open issues
Set up changes, resolve incidents, investigate problems, and complete service requests for IAM services
Coordinate and communicate lines-of-business-impacting changes at cross-LOB meetings
Implement changes during application change windows while adhering to ECRM guidelines
Participate in critical application on-call support

Requirements

What you’ll need

Bachelor’s degree in Computer Science, similar degree, or equivalent work experience
4 years of experience in Information Technology Security Engineering or Software Engineering
Working experience with Identity & Access Management, including Okta SSO and SailPoint ISC
Working experience with server administration and remote administration tools
Knowledge of Unix and Windows operating systems
Knowledge of SQL and SQL commands
Knowledge of LDAP server installation, configuration, and directory support
Knowledge of F5 load balancers, DNS, DHCP, and IP configuration
Knowledge of server service monitoring
Working experience with Active Directory/AD LDS and Azure
Experience with ServiceNow
Experience with AI
Scripting knowledge such as Perl, Shell, PowerShell, or other scripting languages
Ability to work off hours and weekends
Participation in nights and weekends critical applications on-call support
Ability to learn new skills

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement