Inside Auto Appraiser

Travelers

. Virtually inspect and assess vehicle damage from accidents, weather events, and other covered losses .

Posted 10/13/2026full-timeUnited StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in claims management and estimating software. Possesses strong communication, organizational, and customer service skills to effectively manage repairs and settlements.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceActive Adjuster LicenseClaims Management Software ProficiencyMicrosoft Office Advanced SkillsInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair EstimationTotal-Loss Vehicle EvaluationNegotiation SkillsPre-Existing Damage IdentificationConflict ResolutionMarket ResearchCoverage Issue ResolutionTask ManagementAttention to Detail

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer Service SkillsOrganizational SkillsStress Management

Tools & Technologies

Estimating SoftwareEnterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Bachelor’s DegreeHigh School Diploma or GEDAdjuster License

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle Repair CoordinationDirect Repair Partners CollaborationAppraisal Process

About the role

Key responsibilities & impact

Virtually inspect and assess vehicle damage from accidents, weather events, and other covered losses
Prepare repair estimates using industry-standard estimating software
Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with Direct Repair partners, claim representatives, body shops, and vendors
Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
Explain the appraisal process, answer questions, and keep vehicle owners informed
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
May deploy to on-site inspections and transport to meet with customers
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of required Travelers Claim Representative training program

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program