Inside Auto Claim Representative

Travelers

. Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 9/29/2026full-timeDowners Grove • Illinois • United StatesJuniorMid-Level💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, including assessing coverage, investigating claims, and establishing claim reserves. Strong communication and organizational skills are essential for effective collaboration and customer service.

Highest-signal resume keywords

Claims ManagementInsurance LicenseMicrosoft Office ProficiencyCustomer Service ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AssessmentClaim ResolutionClaim Management SystemsAction Plan Development

Soft Skills

Verbal CommunicationWritten CommunicationJudgmentConflict ResolutionOrganizational Skills

Certifications & Qualifications

Adjuster License

Industry Keywords

Insurance PoliciesClaim ProcessesFraud AssessmentCustomer ServiceDigital Tool Rollouts

About the role

Key responsibilities & impact

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders, claimants, and witnesses
Partner with resources to obtain evidence and assess claims for potential fraud
Establish claim reserves, determine claim resolution amounts, and issue accurate payments
Develop and execute action plans for effective claim resolution
Communicate claim status to all parties, including business customers
Maintain accurate claim activity records in claim management systems
Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
Manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards