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About the role
Key responsibilities & impact- Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
- Contact relevant parties to investigate claims, determine coverage, evaluate liability exposure, assess damages, and establish reserves
- Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
- Coordinate internal and external resources for claim investigations and evaluations
- Negotiate claim settlements and issue timely, accurate payments within authority
- Coordinate with Counsel to support litigation management strategies
- Maintain accurate claim activity records in claim management systems
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
- Provide guidance and mentorship to Claim Reps and Associate Claim Reps
- Travel, potentially including overnight stays, for mediations, trials, and arbitrations
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED
- Three years of liability, bodily injury or comparable claim experience
- Two years of litigation claim experience
- Two years of bodily injury liability, property damage liability, or comparable claim related experience
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Proven conflict resolution and negotiation skills
- Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and legal requirements
- Ability to interpret and apply complex policy language, endorsements, and exclusions
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program
