Liability Claim Representative

Travelers

. Manage an active caseload of low- to moderately complex injury and property damage liability claims from first notice of loss through resolution .

Posted 11/6/2026full-timeUnited StatesJunior💰 $72,200 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing liability claims, including injury and property damage, while ensuring compliance with insurance regulations and effective negotiation of settlements. Proficient in utilizing claims management systems and advanced technology tools to enhance operational efficiency.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsInsurance PrinciplesAdjuster LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SystemsLiability Claims HandlingBodily Injury ClaimsProperty Damage ClaimsPolicy Language AnalysisConflict ResolutionDecision MakingAttention to DetailOrganizational SkillsHigh-Volume Workload Management

Soft Skills

Verbal CommunicationWritten CommunicationStress ManagementProfessionalismJudgment

Tools & Technologies

Enterprise Technology SystemsDigital ToolsAI-Related ToolsClaim Management Software

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance RegulationsFair Claims PracticesClaim Handling RequirementsCoverage EvaluationLiability Exposure Assessment

About the role

Key responsibilities & impact

Manage an active caseload of low- to moderately complex injury and property damage liability claims from first notice of loss through resolution
Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Contact customers, claimants, attorneys, opposing counsel, vendors, internal stakeholders, and other relevant parties
Negotiate claim settlements and issue timely, accurate payments within authority
Handle low-complexity litigation
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide training and coaching to less experienced claim professionals
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Two years of liability, bodily injury, property damage, or comparable experience
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong understanding of insurance principles, terminology, state insurance regulations, claim handling requirements, and fair claims practices
Ability to comprehend and analyze policy language
Proven conflict resolution and negotiation skills
Excellent verbal and written communication skills
Ability to analyze situations, exercise sound judgment, and make effective decisions
Strong attention to detail and organizational skills
Ability to manage a high-volume workload and prioritize effectively
Ability to manage stress and maintain composure and professionalism under pressure

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards