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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex bodily injury claims and litigation, with a strong focus on negotiation, conflict resolution, and compliance with insurance regulations. Proficient in utilizing claims management software and advanced technology systems to enhance operational efficiency and decision-making.
Highest-signal resume keywords
Complex Bodily Injury Claims ManagementExpert-Level Negotiation SkillsInsurance Principles KnowledgeClaims Management Software ExperienceActive Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentDamage EvaluationCoverage Decision MakingResolution Strategy Development
Soft Skills
Exceptional Communication SkillsAttention to DetailOrganizational SkillsRelationship ManagementCustomer Service
Tools & Technologies
Microsoft OfficeClaims Management SoftwareEnterprise Technology Systems
Certifications & Qualifications
Active Adjuster LicenseRelevant Insurance License(s)
Industry Keywords
Insurance RegulationsFair Claims PracticesContractual IndemnityISO FormsBodily Injury Liability
About the role
Key responsibilities & impact- Investigate, evaluate, reserve, negotiate, and resolve complex, high-exposure injury and property damage claims
- Independently manage active caseloads of claims and litigation from first notice of loss through resolution
- Handle high-complexity claims involving coverage disputes and contractual indemnity issues
- Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish reserves
- Evaluate claim information and documentation to make coverage and resolution decisions
- Negotiate with claimants, legal representatives, and other parties
- Develop and execute advanced resolution strategies and coordinate internal and external resources
- Prepare and present reports on claim status, trends, and outcomes to senior management
- Collaborate with legal, underwriting, and other departments
- Partner with Counsel on litigation management strategies
- Maintain comprehensive records of claim activities, communications, and decisions
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- May travel, including overnight stays, for mediations, trials, and arbitration
Requirements
What you’ll need- Bachelor’s Degree
- Five plus years of complex, bodily injury claim and litigation experience
- Active adjuster license, where required by state law
- Experience with claims management and estimating software
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Exceptional written and verbal communication skills
- Ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically
- Exceptional customer service, relationship management, attention to detail, and organizational skills
- Expert-level negotiation and conflict resolution skills
- Expert level knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
- Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
- High School Diploma or GED
- Four years of bodily injury liability, property damage liability, or comparable claim related experience
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program