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Major Case Specialist – Auto Liability
Travelers. Independently manage and oversee complex injury and property damage claims and litigation from first notice of loss through resolution .
Posted 10/15/2026full-timeDiamond Bar • California • United StatesMid-LevelSenior💰 $99,100 - $163,400 per yearWebsite
About the role
Key responsibilities & impact- Independently manage and oversee complex injury and property damage claims and litigation from first notice of loss through resolution
- Investigate claims, gather evidence, assess liability, determine damages, and establish reserves
- Evaluate claim information and documentation to make coverage and resolution decisions
- Negotiate with claimants, legal representatives, and other parties
- Develop and execute advanced resolution strategies
- Coordinate internal and external resources for claim investigations and evaluations
- Prepare and present reports on claim status, trends, and outcomes to senior management
- Collaborate with legal, underwriting, and other departments
- Partner with Counsel on litigation management strategies
- Maintain accurate records of claim activities, communications, and decisions
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Travel, potentially including overnight stays, for mediations, trials, and arbitration
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED
- Five plus years of complex, bodily injury claim and litigation experience
- Four years of bodily injury liability, property damage liability, or comparable claim related experience
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management and estimating software
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Exceptional written and verbal communication skills
- Ability to make independent decisions and handle complex claims
- Ability to evaluate severe losses and negotiate settlements strategically
- Exceptional customer service, relationship management, attention to detail, and organizational skills
- Expert-level negotiation and conflict resolution skills
- Expert knowledge of insurance principles, policy language, exclusions, and ISO forms
- Thorough understanding of business line products
- Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
- Ability to manage stress and maintain professionalism under pressure
Benefits
Comp & perks- Sign-on bonus of up to $20,000
- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling services, and health coaching
- Matching Gift and Volunteer Rewards program
- Hybrid work arrangement