Major Case Specialist, Enterprise Major Case

Travelers

. Investigate, evaluate, reserve, negotiate, and resolve assigned serious and complex Excess Casualty claims .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $104,000 - $171,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge in bodily injury litigation claim handling, including coverage analysis, liability evaluation, and litigation management. Possesses strong communication, negotiation, and analytical skills to effectively manage complex claims and provide exceptional customer service.

Highest-signal resume keywords

Bodily Injury Litigation Claim HandlingAdvanced Knowledge of Coverage and LiabilityLitigation ManagementCustomer Service SkillsAdvanced Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisLiability EvaluationLitigation Process KnowledgeClaims Handling PracticesNegotiation TechniquesValue DeterminationLegal KnowledgeInvestigation SkillsAttention to DetailAnalytical Thinking

Soft Skills

Coaching SkillsInfluence and PersuasionDecision Making

Tools & Technologies

ZoomSkypeEvaluation Documentation ToolsDiary Management Systems

Certifications & Qualifications

Insurance License

Industry Keywords

Excess Casualty ClaimsIndemnity ReservesLitigated ClaimsLegal ProceedingsISO Forms

About the role

Key responsibilities & impact

Investigate, evaluate, reserve, negotiate, and resolve assigned serious and complex Excess Casualty claims
Handle assigned severe claims with potential exposure to the Travelers Excess policy
Provide quality customer service, conduct coverage analysis, and communicate with insureds
Investigate claims through contact with policyholders, claimants, witnesses, law enforcement, agents, medical providers, technical experts, and other stakeholders
Complete outside investigations and interview witnesses as strategically appropriate
Use evaluation documentation tools and diary management systems
Evaluate liability and damages exposure and establish and maintain indemnity and expense reserves
Implement alternate means of resolution and manage litigated claims
Develop litigation plans with staff or panel counsel, including discovery and legal expenses
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings
Update relevant parties on new facts, liability analysis, and settlement options
Evaluate recovery potential and handle or direct recovery efforts
Assist underwriting business partners with marketing and account contact efforts as needed
Participate in roundtables and authority discussions and share technical expertise and creative resolution techniques
Mentor and coach less experienced claim professionals
Guide underwriting partners on loss reserves and potential future changes
Apply advanced litigation management, select counsel, and direct claim and litigation strategy
Track and control legal expenses
Fulfill service commitments to accounts and respond to agents and brokers
Represent the company as a technical resource and comply with professional guidelines and applicable state laws
Research legal trends and communicate information to departments and divisions
Participate in periodic file quality reviews and perform other assigned duties

Requirements

What you’ll need

Bachelor's Degree, or High School Degree/GED with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience
5-7 years bodily injury litigation claim handling experience for the bachelor's degree pathway
Advanced knowledge of coverage, liability, damages analysis, litigation process, relevant case and statutory law, and litigation management
Extensive claim and/or legal experience and technical expertise evaluating severe and complex claims
Ability to make independent decisions on most assigned cases
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices
Technical ability/working knowledge of virtual tools such as Zoom and Skype
Strong customer service skills
Advanced coaching, influence, and persuasion skills
Advanced written and verbal communication skills
Advanced technology aptitude and ability to use business technology tools
Advanced attention to detail and accuracy
Advanced analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, investigation, value determination, settlement techniques, and legal knowledge
Intermediate medical knowledge
Insurance license(s) may be required and generally must be obtained within three months of starting the job, with ongoing continuing education as mandated

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards