Major Case Specialist, Excess Casualty

Travelers

. Investigate, evaluate, reserve, negotiate, and resolve complex, high-exposure, and high-severity injury and property damage claims .

Posted 10/12/2026full-timeUnited StatesMid-LevelSenior💰 $104,000 - $171,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex bodily injury claims and litigation, with a strong focus on negotiation, conflict resolution, and compliance with insurance regulations. Proficient in utilizing claims management software and advanced technology systems to enhance operational efficiency and decision-making.

Highest-signal resume keywords

Complex Bodily Injury Claim ManagementExpert-Level Negotiation SkillsInsurance Principles KnowledgeClaims Management Software ExperienceActive Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentDamage EvaluationCoverage Decision MakingLitigation ManagementAdvanced Resolution StrategiesClaims DocumentationISO Forms KnowledgeInsurance Regulations UnderstandingContractual Indemnity Issues

Soft Skills

Exceptional Communication SkillsAttention to DetailOrganizational SkillsCustomer ServiceRelationship Management

Tools & Technologies

Microsoft OfficeClaims Management SoftwareEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License(s)

Industry Keywords

Bodily Injury LiabilityProperty Damage LiabilityFair Claims PracticesState and Federal Insurance RegulationsContractual Indemnity

About the role

Key responsibilities & impact

Investigate, evaluate, reserve, negotiate, and resolve complex, high-exposure, and high-severity injury and property damage claims
Independently manage and oversee an active caseload of claims and litigation from first notice of loss through resolution
Handle high-complexity claims involving coverage disputes and contractual indemnity issues
Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish reserves
Evaluate claim information and documentation to make coverage and resolution decisions
Negotiate with claimants, legal representatives, and other parties
Develop and execute advanced resolution strategies and coordinate internal and external resources
Prepare and present detailed reports on claim status, trends, and outcomes to senior management
Collaborate with legal, underwriting, and other departments on coordinated claim handling
Partner with Counsel to develop, direct, and execute litigation management strategies
Maintain comprehensive and accurate claim records
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Travel, including overnight stays, to attend mediations, trials, arbitration, and similar events as needed
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Five plus years of complex, bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Exceptional written and verbal communication skills
Ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically
Exceptional customer service, relationship management, attention to detail, and organizational skills
Expert-level negotiation and conflict resolution skills
Expert level knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
High School Diploma or GED
Four years of bodily injury liability, property damage liability, or comparable claim related experience
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Employees and their eligible family members are eligible for health insurance coverage from the first day of employment
Travelers matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for employees who make student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards
Comprehensive benefits programs