Major Case Specialist – General Liability

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $104,000 - $171,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including negotiation, investigation, and resolution strategies. Proficient in insurance principles, regulatory compliance, and effective communication with stakeholders.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsInsurance PrinciplesBodily Injury Claims ExperienceAdjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SoftwareMicrosoft OfficeInvestigative TechniquesLiability AssessmentDamage EvaluationCoverage AnalysisSettlement NegotiationReport PreparationLegal ComplianceConflict Resolution

Soft Skills

Exceptional CommunicationCustomer ServiceAttention to DetailOrganizational SkillsRelationship Management

Tools & Technologies

Enterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance RegulationsFair Claims PracticesISO FormsContractual IndemnityLitigation Management

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity injury and/or property damage claims, including coverage disputes and contractual indemnity issues
Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish reserves
Evaluate claim information and documentation to make coverage and resolution decisions
Negotiate with claimants, legal representatives, and other parties
Develop and execute advanced resolution strategies
Coordinate internal and external resources for claim investigations and evaluations
Prepare and present reports on claim status, trends, and outcomes to senior management
Collaborate with legal, underwriting, and other departments
Partner with Counsel on litigation management strategies
Maintain accurate records of claim activities, communications, and decisions
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Travel, potentially including overnight stays, for mediations, trials, and arbitration
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Five plus years of complex, bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Exceptional written and verbal communication skills
Ability to make independent decisions and handle complex claims
Ability to evaluate severe losses and negotiate settlements strategically
Exceptional customer service, relationship management, attention to detail, and organizational skills
Expert-level negotiation and conflict resolution skills
Expert level knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
High School Diploma or GED
Four years of bodily injury liability, property damage liability, or comparable claim related experience
Ability to acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Performance-based cash incentive awards
Sign-on bonus eligibility
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program