Manager, Customer Experience – Personal Insurance Auto

Travelers

. Serve as the day-to-day point of contact between the Personal Insurance Experience Management team and Auto product partners .

Posted 9/17/2026full-timeHartford • Connecticut • United StatesMid-LevelSenior💰 $109,300 - $180,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in experience management and user experience design, leveraging strong data analysis skills to translate customer insights into actionable product recommendations. Proficient in applying human-centered design principles and collaborating across teams to enhance Auto product experiences.

Highest-signal resume keywords

Experience ManagementData AnalysisUser Experience DesignHuman-Centered Design PrinciplesMarket Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExperience ManagementUser Experience DesignMarket ResearchExperience AnalyticsCustomer Insight TranslationJourney MappingPerformance Data AnalysisProduct Roadmap DevelopmentMethodology Application

Soft Skills

Relationship-BuildingOrganizational SkillsTime ManagementCollaborationIndependent Work

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Auto Industry TrendsCustomer ExperienceProduct ForumsOKRsCustomer Feedback

About the role

Key responsibilities & impact

Serve as the day-to-day point of contact between the Personal Insurance Experience Management team and Auto product partners
Bring the customer voice into product decisions by analyzing research, feedback, and performance data
Translate customer insight into recommendations that advance Product and Experience Objectives & Key Results
Apply human-centered design principles to shape Auto product experiences
Analyze Auto industry trends, customer research, feedback, and product performance data to identify experience pain points and opportunities
Develop and maintain knowledge of the Auto product, roadmap, priorities, and improvement opportunities
Build and maintain journey maps and other customer-experience artifacts
Represent the customer perspective in recurring Auto product forums
Collaborate with Experience Design, Research, Marketing, Operations, and Analytics teams
Support chapter-level and product-specific OKRs, identify solutions, and monitor effectiveness
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Five years of experience in experience management, market research, user experience design, or experience analytics
Four years of experience in a related experience management, market research, user experience design, or experience analytics environment
Experience management mindset and knowledge of methodologies, with ability to apply them in the insurance industry
Strong data analysis skills and ability to interpret trends and provide insight
General knowledge of supported business-function processes and technology use
Strong organizational and time management skills; ability to manage multiple projects and ensure timely completion
Excellent relationship-building skills; ability to work independently and collaboratively with internal and external partners

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness tools, discounts and resources
Caregiving resources
Free professional counseling services
Health coaching
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