Manager, Quality & Performance Standards

Travelers

. Own all operational activities for assigned states, including technical oversight and escalation support .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $106,600 - $175,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational oversight and compliance within the workers' compensation sector, with a strong focus on quality control, relationship management, and technical guidance across underwriting and risk control functions.

Highest-signal resume keywords

Workers' Compensation ExperienceInsurance Compliance ExperienceCPCU CertificationQuality Control Program LeadershipRelationship Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational OversightAudit ReadinessPerformance MonitoringTechnical Point of ContactImplementation CoordinationCircular InterpretationCorrective Action ManagementState Requirement UpdatesComplex Responsibility OwnershipSubject Matter Expertise

Soft Skills

MentoringCross-Functional RepresentationCredible Communication

Certifications & Qualifications

CPCUAIC

Industry Keywords

Workers' CompensationAssigned Risk MarketWCIP MechanicsNCCI FrameworksIndependent Bureau States

About the role

Key responsibilities & impact

Own all operational activities for assigned states, including technical oversight and escalation support
Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes
Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution
Own quality oversight for complex Direct Assignment clients and drive corrective action
Contribute to leadership reporting
Mentor less experienced consultants
Cover for the Director on operational matters and represent the function cross-functionally
Improve performance standards documentation, desktop procedures, and state requirement updates
Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations
Serve as primary technical point of contact for Underwriting on assigned state matters
Own carrier performance monitoring for assigned states, track results, surface trends, support the NCCI bid process, and advise internal disciplines
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Insurance or related field
7+ years of progressive workers’ compensation or assigned risk experience
6 years of progressive workers' compensation or insurance compliance experience
CPCU, AIC, or other relevant professional designations
Deep knowledge of WC assigned risk market, including WCIP mechanics, NCCI frameworks, and independent bureau states
Experience leading quality control programs
Track record of owning complex responsibilities end-to-end
Strong relationship management skills
Ability to represent the function credibly in internal and external conversations

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program