Operations Specialist – Property Claim

Travelers

. Partner with claim professionals to assist customers .

Posted 10/12/2026full-timeWindsor • Connecticut • United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively partnering with claim professionals and addressing customer inquiries. Proficient in data management and financial processing, ensuring accuracy and compliance in claim documentation and reporting.

Highest-signal resume keywords

Customer Relationship ManagementClaim ProcessingData AnalysisMicrosoft Office ProficiencyFinancial Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim DocumentationData EntryFinancial ControlsReconciliationReport Generation

Soft Skills

Verbal CommunicationWritten CommunicationJudgment and Decision-MakingRelationship BuildingAdaptability

Tools & Technologies

Database SoftwareWeb-Enabled ApplicationsEmail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims ManagementOperational ReportingService-Related Experience

About the role

Key responsibilities & impact

Partner with claim professionals to assist customers
Build customer relationships and address claim questions and concerns
Triage and route callers to the appropriate department
Answer claim status and payment questions
Document claim files, including notes and diaries
Request reports and records and review medical bills, mail, and wage statements
Prepare claim documents for legal and medical reviews
Report and assign claims and transition closed files to and from off-site storage
Receive, sort, scan, upload, and process incoming and outgoing mail
Order, receive, and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
Process and document returned checks, voided checks, and credits
Prepare, generate, and review operational, line-of-business, and financial reports
Update data discrepancies in reports and systems
Document pending and completed work activities using appropriate systems
Perform underlying financial controls and communicate findings
Assess data reasonableness, identify discrepancies, perform reconciliations, and assess financial controls
Prepare data entries in accordance with established standards
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to analyze and compare information to understand issues and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
Ability to remain focused during ambiguity, change, or strenuous demands
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program
Equal opportunity employment