Outside Auto Appraiser

Travelers

. Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses .

Posted 9/16/2026full-timeRemote • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in claims management and estimating software. Strong communication, organizational, and conflict resolution skills are essential for effective collaboration with body shops and customers.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management Software ProficiencyActive Adjuster LicenseMicrosoft Office Advanced SkillsInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair EstimatingCost DeterminationTotal-Loss ValuationNegotiation Skills

Soft Skills

Strong Verbal CommunicationAttention to DetailOrganizational SkillsConflict ResolutionCustomer Service Skills

Tools & Technologies

Estimating SoftwareMarket Research ToolsAI-Related Digital ToolsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseBachelor's DegreeHigh School Diploma or GED

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle RestorationPre-Existing Damage DocumentationFraud Indicators

About the role

Key responsibilities & impact

Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
Conduct virtual or on-site inspections at body shops and customer locations
Review estimates and collaborate with repair facilities to ensure claim accuracy and quality
Prepare repair estimates using industry-standard estimating software
Determine parts, labor, and materials costs required to restore vehicles
Evaluate and settle total-loss vehicles by determining actual cash value through market research and valuation tools
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve issues
Explain the appraisal process, answer questions, and keep vehicle owners informed
Adapt to new technologies, system upgrades, and AI-related digital tools
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program