Outside Auto Appraiser

Travelers

. Physically inspect and assess damaged vehicles at body shops and customer locations .

Posted 10/26/2026full-timeRemote • Massachusetts • United StatesJunior💰 $65,400 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto physical damage appraisal, including proficiency in estimating software and claims management. Possesses strong communication, organizational, and customer service skills to effectively manage claims and negotiate settlements.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management Software ProficiencyActive Adjuster LicenseStrong Verbal And Written Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating SoftwareClaims ManagementMarket ResearchVehicle AnalysisRepair Cost NegotiationDamage DocumentationConflict ResolutionInsurance PrinciplesDecision MakingMulti-tasking

Soft Skills

Customer ServiceOrganizational SkillsStress ManagementProfessionalismJudgment

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsDigital ToolsAI-related Tools

Certifications & Qualifications

Active Adjuster LicenseValid Auto Appraiser LicenseBachelor's DegreeHigh School Diploma Or GED

Industry Keywords

Auto Damage AppraisingClaims Handling RequirementsState Insurance RegulationsPre-existing DamageTotal-loss Vehicles

About the role

Key responsibilities & impact

Physically inspect and assess damaged vehicles at body shops and customer locations
Perform estimate reviews and virtual inspections
Collaborate with repair facilities to ensure accuracy, consistency, and quality across claims
Prepare repair estimates using industry-standard estimating software
Determine parts, labor, and materials required to restore vehicles to pre-loss condition
Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
Serve as a technical resource for auto claim staff and advise claim professionals on damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid Auto Appraiser license issued by the Auto Damage Appraising License Board as required by Massachusetts
Valid driver's license

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions toward a 401(k) account for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Remote work with mobile work, work from the primary residence, or work from the nearest Travelers office