Outside Auto Appraiser

Travelers

. Inspect and assess vehicle damage from accidents, weather events, or other covered losses through virtual or on-site inspections .

Posted 9/22/2026full-timeRemote • New York • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle damage appraisal, claims management, and negotiation, with a strong focus on customer service and effective communication. Proficient in utilizing estimating software and technology systems to ensure accurate and efficient claim processing.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management Software ProficiencyActive Adjuster LicenseStrong Verbal And Written Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage InspectionRepair Estimate PreparationMarket Research And ValuationNegotiation SkillsClaims HandlingAttention To DetailConflict ResolutionInsurance Principles UnderstandingEstimation Software ProficiencyTechnology Adaptation

Soft Skills

Strong Organizational SkillsEffective Decision-MakingStress ManagementProfessionalism Under PressureAbility To Prioritize Tasks

Tools & Technologies

Estimating SoftwareMicrosoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor's DegreeHigh School Diploma Or GED

Industry Keywords

Vehicle Total Loss EvaluationClaim Lifecycle ManagementPre-Existing Damage DocumentationInsurance RegulationsRepair Facility Collaboration

About the role

Key responsibilities & impact

Inspect and assess vehicle damage from accidents, weather events, or other covered losses through virtual or on-site inspections
Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
Prepare repair estimates using industry-standard estimating software
Evaluate and settle vehicle total losses by determining actual cash value through market research and valuation tools
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficient in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim related experience, or successful completion of required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards