Outside Auto Appraiser

Travelers

. Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses .

Posted 9/16/2026full-timeWest Bridgewater • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto physical damage appraisal, including proficiency in estimating software and claims management. Strong communication and customer service skills are essential for effectively negotiating settlements and explaining the appraisal process.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management ProficiencyEstimating Software ExpertiseActive Adjuster LicenseStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage AssessmentRepair Estimate PreparationCost DeterminationTotal-Loss Vehicle EvaluationMarket ResearchNegotiation SkillsConflict ResolutionInsurance Principles UnderstandingClaims Handling RequirementsAttention To Detail

Soft Skills

Customer Service SkillsOrganizational SkillsDecision-Making AbilityStress ManagementAdaptability

Tools & Technologies

Estimating SoftwareMicrosoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor's DegreeHigh School Diploma Or GED

Industry Keywords

Insurance RegulationsAppraisal ProcessVehicle RestorationPre-Existing Damage DocumentationRepair Facility Collaboration

About the role

Key responsibilities & impact

Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
Conduct virtual or on-site inspections at body shops or customer locations
Perform estimate reviews and collaborate with repair facilities
Prepare repair estimates using industry-standard estimating software
Determine parts, labor, and materials costs to restore vehicles to pre-loss condition
Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
Explain the appraisal process, answer customer questions, and keep vehicle owners informed
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Serve as a technical resource for auto claim staff and advise claim professionals on damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness tools, discounts, resources, and caregiving support
Free professional counseling services and health coaching through the mental health program
Matching Gift and Volunteer Rewards program