Outside Auto Appraiser

Travelers

. Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations .

Posted 9/17/2026full-timeRemote • Illinois • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in estimating software and claims management. Strong customer service orientation and ability to negotiate settlements while maintaining attention to detail and compliance with insurance regulations.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management ProficiencyEstimating Software ExpertiseActive Adjuster LicenseStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimating SoftwareClaims ManagementMarket ResearchTotal-Loss Vehicle EvaluationNegotiation SkillsDamage AssessmentInsurance PrinciplesConflict ResolutionAttention to DetailOrganizational Skills

Soft Skills

Customer Service SkillsEffective Decision-MakingStress ManagementProfessionalismAdaptability

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor’s DegreeHigh School Diploma or GED

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle AppraisalRepair EstimatesPre-Existing Damage Documentation

About the role

Key responsibilities & impact

Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations
Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
Prepare repair estimates using industry-standard estimating software
Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and authorize supplements
Provide customer service by explaining the appraisal process and keeping vehicle owners informed
Adapt to new technologies, system upgrades, and AI-related digital tools
Serve as a technical resource for auto claim staff and advise claim professionals on damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program