Outside Auto Appraiser

Travelers

. Physically inspect and assess damaged vehicles at body shops or customer locations .

Posted 9/16/2026full-timeRemote • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in estimating software and claims management. Possesses strong communication, organizational, and customer service skills to effectively manage claims and negotiate settlements.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management ProficiencyEstimating Software ExpertiseActive Adjuster LicenseStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating SoftwareClaims ManagementMarket ResearchCost AnalysisConflict ResolutionInsurance PrinciplesDecision-MakingAttention to DetailOrganizational SkillsMulti-Tasking

Soft Skills

Customer Service SkillsVerbal CommunicationWritten CommunicationStress ManagementProfessionalism

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor’s DegreeHigh School Diploma or GED

Industry Keywords

Auto InsuranceVehicle AppraisalRepair EstimatesTotal Loss EvaluationFraud Indicators

About the role

Key responsibilities & impact

Physically inspect and assess damaged vehicles at body shops or customer locations
Perform estimate reviews and virtual inspections
Collaborate with repair facilities to ensure accuracy, consistency, and quality across claims
Prepare repair estimates using industry-standard estimating software
Determine parts, labor, and material costs to restore vehicles to pre-loss condition
Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
Explain the appraisal process, answer questions, and keep vehicle owners informed
Adapt to new technology implementations, system upgrades, and AI-related digital tools
Serve as a technical resource and provide advice to auto claim professionals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program