Outside Auto Appraiser

Travelers

. Physically inspect and assess damaged vehicles at body shops or customer locations .

Posted 10/2/2026full-timeBarnstable • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto physical damage appraisal, claims management, and estimating software, while providing exceptional customer service and maintaining strong communication with stakeholders. Proficient in evaluating vehicle damage, negotiating settlements, and adhering to insurance principles and regulations.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management ProficiencyEstimating Software ExpertiseActive Adjuster LicenseStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Physical Damage AppraisalClaims ManagementEstimating SoftwareMarket ResearchNegotiationDamage EvaluationConflict ResolutionInsurance PrinciplesDecision MakingAttention To Detail

Soft Skills

Customer ServiceOrganizational SkillsStress ManagementJudgmentProfessionalism

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsEstimating Software

Certifications & Qualifications

Active Adjuster LicenseBachelor's DegreeHigh School Diploma Or GED

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle InspectionRepair EstimatesTotal-Loss Evaluation

About the role

Key responsibilities & impact

Physically inspect and assess damaged vehicles at body shops or customer locations
Perform estimate reviews and virtual inspections
Collaborate with repair facilities to ensure claim accuracy, consistency, and quality
Prepare repair estimates using industry-standard estimating software
Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
Explain the appraisal process, answer questions, and keep vehicle owners informed
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Remote work with mobile work, work from primary residence, or nearest Travelers office