Outside Auto Appraiser

Travelers

. Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations .

Posted 9/15/2026full-timeRemote • Kansas • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in estimating software and claims management. Strong communication and customer service skills are essential for effectively managing claims and collaborating with various stakeholders.

Highest-signal resume keywords

Auto Physical Damage Appraisal ExperienceClaims Management Software ProficiencyActive Adjuster LicenseStrong Verbal And Written Communication SkillsAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimating SoftwareClaims ManagementMarket ResearchCost EstimationNegotiationFraud DetectionInsurance PrinciplesConflict ResolutionDecision MakingMulti-tasking

Soft Skills

Customer ServiceOrganizational SkillsStress ManagementJudgmentAdaptability

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsDigital Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor's Degree

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle AppraisalRepair EstimatesTotal Loss Evaluation

About the role

Key responsibilities & impact

Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations
Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
Prepare repair estimates using industry-standard estimating software
Determine parts, labor, and material costs to restore vehicles to pre-loss condition
Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
Adapt to technology implementations, system upgrades, and AI-focused digital tool rollouts
Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license
Must reside in or be willing to relocate at own expense to the Wichita, Kansas assigned territory

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions tied to student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Equal opportunity employment