Outside Property Associate, Claim Representative

Travelers

. Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures .

Posted 10/6/2026full-timeUpper Marlboro • Maryland • United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, customer service, and effective communication while adapting to technology implementations and maintaining accurate documentation. Proficient in evaluating property claims and establishing scopes of damage in compliance with insurance policies.

Highest-signal resume keywords

Claims ManagementCustomer ServiceEffective CommunicationAttention to DetailInsurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage AssessmentEstimation SoftwareMicrosoft OfficeDocumentationPolicy Coverage ApplicationCustomer InteractionJudgment and Decision-MakingLadder SafetyProperty Inspection

Soft Skills

Organizational SkillsConflict ResolutionAdaptabilityProfessional CommunicationMulti-tasking

Tools & Technologies

Claims Management SystemsDigital ToolsAI ImplementationsEstimating Software

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesFirst-Party Property ClaimsCatastrophe Response ProgramBuilding Damage CoverageCustomer Claims Process

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under close supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damage for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate professionally and promptly with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Participate in the Catastrophe Response Program, including possible deployment to assist customers in other states
Access and inspect residential and commercial structures, including roofs, ladders, attics, crawl spaces, and other tight areas
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
One year of customer service experience
Valid driver's license
Bachelor’s Degree listed as an ideal candidate qualification
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Ability to safely carry, set up, and climb a 38- to 49-pound ladder, walk on roofs, and enter tight spaces
Must reside in the assigned Prince George County, Maryland territory
Must participate in the Catastrophe Response Program and may deploy to other states
Insurance license(s) and/or UAS Remote Pilot Certification may be required; required insurance licenses generally must be obtained within three months of starting

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program
Company vehicle issued for this position