Outside Property Associate, Claim Representative

Travelers

. Participate in structured virtual, classroom, and on-the-job training on insurance policies, claim processes, systems, and procedures .

Posted 11/9/2026full-timeJackson • Mississippi • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and documenting property claims, applying insurance policy coverage, and maintaining accurate records in claims management systems. Strong communication and customer service skills are essential for effectively interacting with policyholders and stakeholders.

Highest-signal resume keywords

Bachelor's DegreeInsurance LicenseClaims Management SoftwareMicrosoft Office ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DeterminationDamage AssessmentEstimation TechniquesRecord Keeping

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsSound Judgement

Tools & Technologies

Claims Management SystemsEstimating SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Insurance LicenseUAS Remote Pilot Certification

Industry Keywords

Property ClaimsInsurance PoliciesCustomer ServiceDigital TransformationTravel Requirements

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training on insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of building and contents damage for written or computer-assisted estimates
Communicate promptly and professionally with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts
Acquire and maintain relevant insurance licenses and/or UAS Remote Pilot Certification
Inspect all areas of dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Travel extensively, potentially including overnight stays, to support customers across multiple locations
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Valid driver's license
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Must reside in or be willing to relocate at own expense to the assigned Jackson, Mississippi territory
Ability to assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Willingness to acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting
May require extensive travel, including overnight stays
Ability to demonstrate openness to continuous learning, including AI and digital transformation

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards