Outside Property Associate, Claim Representative

Travelers

. Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 11/3/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and documenting property claims, applying insurance coverage, and preparing estimates while maintaining effective communication with stakeholders. Proficient in claims management systems and committed to continuous learning and adaptation to new technologies.

Highest-signal resume keywords

Claims InvestigationInsurance Coverage ApplicationCustomer Service SkillsMicrosoft Office ProficiencyAdjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementEstimating SoftwareDocument ReviewScope of Damages AssessmentWritten Estimates Preparation

Soft Skills

Verbal CommunicationAttention to DetailOrganizational SkillsConflict ResolutionJudgment and Decision-Making

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesFirst-Party Property ClaimsCatastrophe Response ProgramDigital TransformationCustomer Interaction

About the role

Key responsibilities & impact

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Review, investigate, and document first-party property claims under close supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damages for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate promptly and professionally with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, new technologies, system upgrades, and digital tool rollouts
Access and inspect residential and commercial structures, including roofs, attics, crawl spaces, and other tight spaces
Participate in catastrophe deployments to other states
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations
Demonstrated openness to continuous learning
Valid driver's license
Ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces
Insurance license(s) and/or UAS Remote Pilot Certification may be required; required insurance license(s) must generally be obtained within three months of starting the role
Ability to participate in the Catastrophe Response Program and deploy to assist customers in other states

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program