Outside Property Associate, Claims Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 10/27/2026full-timeRemote • Washington • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management and estimating software, with strong attention to detail and organizational skills. Capable of effective communication and customer service while exercising sound judgment in evaluating insurance claims.

Highest-signal resume keywords

Claims ManagementEstimating SoftwareCustomer ServiceInsurance LicenseMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDocument ReviewCoverage DeterminationDamage AssessmentWritten EstimatesConflict ResolutionInspection SkillsLadder Safety

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsJudgment

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesClaim ProcessesProperty ClaimsBuilding DamagesCustomer Interaction

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document 1st party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damages for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate timely and professionally with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Work at residential and commercial locations through mobile work, the primary residence, or the nearest Travelers office
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Ability to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
Ability to travel extensively, including overnight stays
Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards