Outside Property Claim Associate

Travelers

. Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures .

Posted 10/16/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management and estimating software, along with strong communication and customer service skills. Capable of assessing property damages and maintaining accurate records while adapting to digital tools and technology implementations.

Highest-signal resume keywords

Claims ManagementInsurance License AcquisitionMicrosoft Office ProficiencyCustomer Service ExperienceDamage Assessment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationDocument ReviewCoverage DeterminationEstimate PreparationProperty Damage Assessment

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsSound Judgement

Tools & Technologies

Claims Management SystemsEstimating SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesClaim ProcessesFirst-Party Property ClaimsBuilding DamagesCustomer Communication

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damages for building and contents losses
Prepare written and computer-assisted estimates
Provide timely, professional communication to customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Assess and inspect all areas of dwellings or structures
Travel across multiple locations, potentially with overnight stays
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Ability to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Willingness to travel extensively, including overnight stays
Must reside in or be willing to relocate at own expense to the assigned territory

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for qualifying student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Remote work from primary residence, mobile work, or nearest Travelers office