Outside Property Claim Associate

Travelers

. Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures .

Posted 11/10/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims investigation and management, with strong communication and customer service skills. Proficient in assessing property damages and maintaining accurate records while adapting to new technologies and processes.

Highest-signal resume keywords

Claims ManagementCustomer ServiceInsurance LicenseMicrosoft Office ProficiencyDamage Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EstimationRecord KeepingProperty InspectionJudgment and Decision Making

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsConflict ResolutionAdaptability

Tools & Technologies

Claims Management SoftwareEstimating SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesClaim ProcessesFirst-Party Property ClaimsBuilding DamagesCustomer Interaction

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of building and contents damages for written or computer-assisted estimates
Communicate professionally and promptly with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts
Inspect all areas of dwellings and structures
Travel extensively, potentially including overnight stays, to support customers across multiple locations
Progress toward independently handling claims and full claims-handling responsibility after the typical 9–12 month program
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Must reside in or be willing to relocate at own expense to the assigned territory
Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
May require extensive travel, including overnight stays
Must be open to continuous learning, including AI and digital transformation

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program