Outside Property Claim Representative

Travelers

. Manage, inspect, evaluate, negotiate, and settle first-party property claims .

Posted 9/24/2026full-timeRemote • Connecticut • United StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and evaluating property claims, including conducting inspections and applying insurance coverage principles. Proficient in claims management software and possesses strong communication and conflict resolution skills.

Highest-signal resume keywords

Property Claim ManagementClaims Management Software ProficiencyActive Adjuster LicenseCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims EvaluationDocument AnalysisScope of Damage AssessmentComputer-Assisted EstimatingInsurance Principles UnderstandingLadder Inspection CapabilityClaims Activity Record MaintenanceNegotiation SkillsStress ManagementDecision-Making

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsConflict ResolutionProfessionalism Under Pressure

Tools & Technologies

Microsoft OfficeClaims Management SystemsEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Insurance LicenseUAS Remote Pilot Certification

Industry Keywords

Property InsuranceClaim Handling RequirementsState Insurance RegulationsCustomer InspectionsContract Analysis

About the role

Key responsibilities & impact

Manage, inspect, evaluate, negotiate, and settle first-party property claims
Perform in-person inspections at customers’ residences and properties
Review, investigate, and document property claims under limited supervision
Gather information from policyholders, claimants, and third-party vendors
Analyze leases, contracts, bylaws, and other relevant documents
Determine and apply coverage for property damages according to policy terms
Establish scopes of damage for building and contents losses
Prepare written and computer-assisted estimates with management guidance
Communicate professionally with customers, representatives, vendors, and internal stakeholders
Negotiate with contractors and insured representatives
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tools
Acquire and maintain required insurance licenses and/or UAS Remote Pilot Certification
Inspect all areas of dwellings and structures, including roofs, attics, and crawl spaces
Travel extensively, including overnight stays, to support customers across multiple locations
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree
Two years of property claim experience
Active adjuster license, where applicable
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license
Must acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting the job
Ability to inspect roofs, attics, crawl spaces, and confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Must reside in or be willing to relocate at own expense to the assigned Fairfield, Connecticut territory

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program