Outside Property Claim Representative

Travelers

. Manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly .

Posted 9/18/2026full-timeGlendale • California • United StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and evaluating first-party property claims, including conducting inspections and applying insurance coverage principles. Proficient in claims management software and possesses strong communication and organizational skills to effectively handle customer interactions and documentation.

Highest-signal resume keywords

Property Claims ManagementClaims Management Software ProficiencyActive Adjuster LicenseStrong Verbal And Written Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims EvaluationDamage AssessmentInsurance PrinciplesEstimation TechniquesConflict ResolutionDecision MakingAttention To DetailOrganizational SkillsMulti-taskingStress Management

Soft Skills

Professional CommunicationJudgmentAdaptabilityCustomer InteractionTeam Collaboration

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology SystemsAI-related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

First-party Property ClaimsInsurance RegulationsClaim Handling RequirementsProperty Damage CoverageInspection Techniques

About the role

Key responsibilities & impact

Manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly
Perform in-person inspections at customers’ residences and properties to assess damages
Review, investigate, and document first-party property claims under limited supervision
Handle personal insurance claims with limited supervision and higher authority; begin handling business insurance claims with direct supervision
Gather information from policyholders, claimants, and third-party vendors
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for property damages under policy terms
Establish accurate scopes of building and contents losses for written or computer-assisted estimates
Communicate professionally with customers, representatives, vendors, and internal stakeholders
Negotiate with contractors and insureds’ representatives with guidance
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Travel extensively, including overnight stays, to support customers across multiple locations
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or GED required
One year of property or comparable claim related experience or successful completion of required Travelers Claim Representative training program
Bachelor’s Degree
Two years of property claim experience
Active adjuster license, where applicable
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations
Acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting the job
Valid driver's license
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Must reside in or be willing to relocate at own expense to the assigned territory
Ability to travel extensively, including overnight stays, across multiple locations

Benefits

Comp & perks

Sign-on bonus
Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum 20 days of paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program
Comprehensive benefits program