Outside Property Claims Representative

Travelers

. Manage, inspect, evaluate, negotiate, and settle first-party property claims .

Posted 11/3/2026full-timeAlbany • New York • United StatesJunior💰 $68,700 - $113,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and evaluating property claims, including proficiency in claims management software and strong communication skills. Capable of conducting thorough inspections and applying insurance principles while maintaining professionalism under pressure.

Highest-signal resume keywords

Property Claims ManagementClaims Management Software ProficiencyActive Adjuster LicenseStrong Verbal And Written Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims EvaluationDamage AssessmentEstimates PreparationInsurance Principles UnderstandingConflict ResolutionDecision MakingAttention To DetailOrganizational SkillsLadder Inspection CapabilityTechnology Adaptation

Soft Skills

Exceptional Customer ServiceStress ManagementProfessionalism Under Pressure

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance RegulationsClaim Handling RequirementsFirst-Party Property ClaimsIn-Person InspectionsContract Negotiation

About the role

Key responsibilities & impact

Manage, inspect, evaluate, negotiate, and settle first-party property claims
Perform in-person inspections at customers’ residences and properties to assess damages
Review, investigate, and document property claims under limited supervision
Handle personal insurance claims with limited supervision and higher authority
Begin handling business insurance claims with direct supervision
Gather information from policyholders, claimants, and third-party vendors
Investigate and evaluate relevant facts, documents, leases, contracts, and bylaws
Determine and apply coverage for property damages according to policy terms
Establish scopes of building and contents damages
Prepare written and computer-assisted estimates with management guidance
Communicate with customers, representatives, vendors, and internal stakeholders
Negotiate with contractors and insured representatives
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tools
Travel extensively, potentially including overnight stays, to support customers across multiple locations
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree
Two years of property claim experience
Active adjuster license, where applicable
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of property or comparable claim-related experience or successful completion of the required Travelers Claim Representative training program
Valid driver's license
Must acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting
Ability to inspect roofs, attics, crawl spaces, and confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Must reside in or be willing to relocate at own expense to the assigned territory

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with employer contributions toward 401(k) for student loan payments
Pension Plan 100% funded by Travelers
Minimum 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program