Property Associate – Claim Representative

Travelers

. Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 10/27/2026full-timeRemote • Oregon • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in claims investigation and management, with strong communication and customer service skills. Capable of assessing property damages and applying insurance coverage effectively while maintaining accurate records and adapting to new technologies.

Highest-signal resume keywords

Claims InvestigationCustomer Service ExperienceInsurance LicenseMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementEstimating SoftwareDocument ReviewDamage AssessmentWritten Estimates

Soft Skills

Verbal CommunicationOrganizational SkillsConflict ResolutionJudgmentDecision Making

Tools & Technologies

Claim Management SystemsDigital ToolsAI TechnologiesMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesClaim ProcessesProperty ClaimsBuilding DamagesCustomer Interaction

About the role

Key responsibilities & impact

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Review, investigate, and document 1st party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damages for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate timely and professionally with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Learn and adapt to AI, digital transformation, new technologies, system upgrades, and digital tools
Acquire skills to independently handle claims and progress toward full claims-handling responsibility after the typical 9-12 month program
Assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Perform extensive travel, including overnight stays, to support customers across multiple locations
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Willingness to obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job
Ability to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
Willingness to travel extensively, including overnight stays
Must be able to work at residential and commercial locations

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards