Property Claim Associate

Travelers

. Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures .

Posted 10/8/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and documenting property claims, applying insurance policy coverage, and preparing accurate estimates. Proficient in customer service, communication, and managing claim activity records while adapting to technology implementations.

Highest-signal resume keywords

Bachelor's DegreeClaims Management SoftwareAdjuster LicenseMicrosoft Office ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage AssessmentEstimate PreparationPolicy Coverage ApplicationDocument Review

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsSound Judgement

Tools & Technologies

Claims Management SystemsEstimating SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesFirst-Party Property ClaimsCustomer ServiceDigital TransformationBuilding Damage Assessment

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
Determine and apply coverage for building damages under policy terms
Establish accurate scopes of damage for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate professionally and promptly with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Assess and inspect all areas of dwellings or structures
Travel across multiple locations, potentially including overnight stays
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Ability to assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
Willingness to obtain an active adjuster license and/or UAS Remote Pilot Certification within three months of starting the job
Willingness to reside in or relocate at own expense to the assigned Denver-area territory
May require extensive travel, including overnight stays

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Remote work with mobile work, work from primary residence, or nearest Travelers office