Property Claim Representative

Travelers

. Manage, inspect, evaluate, negotiate, and settle first-party property claims .

Posted 9/18/2026full-timeRemote • Virginia • United StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and evaluating first-party property claims, including conducting inspections, negotiating settlements, and applying insurance coverage principles. Proficient in claims management software and possesses strong communication and organizational skills to effectively support customers and stakeholders.

Highest-signal resume keywords

Property Claims ManagementClaims Management Software ProficiencyActive Adjuster LicenseMicrosoft Office Advanced SkillsCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

First-Party Property ClaimsDamage AssessmentClaims InvestigationCoverage DeterminationWritten Estimates PreparationClaims Activity Record MaintenanceInsurance Principles UnderstandingConflict ResolutionLadder Setup and ClimbingUAS Remote Pilot Certification

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Claims Management SystemsEstimating SoftwareEnterprise Technology SystemsDigital Tools Adaptation

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance RegulationsClaim Handling RequirementsProperty Damage AssessmentContract ReviewPolicy Terms Application

About the role

Key responsibilities & impact

Manage, inspect, evaluate, negotiate, and settle first-party property claims
Perform in-person inspections at customers' residences and properties to assess damages
Review, investigate, and document first-party property claims under limited supervision
Handle personal insurance claims with limited supervision and higher authority
Begin handling business insurance claims with direct supervision
Gather information from policyholders, claimants, and third-party vendors
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for property damages according to policy terms
Establish accurate scopes of building and contents damages
Prepare written estimates and/or computer-assisted estimates with management guidance
Communicate with customers, representatives, vendors, and internal stakeholders
Negotiate with contractors and insureds' representatives with guidance
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Travel extensively, including overnight stays, to support customers across multiple locations
Perform other assigned duties

Requirements

What you’ll need

Bachelor's Degree
Two years of property claim experience
Active adjuster license, where applicable
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations
High School Diploma or GED required
One year of property or comparable claim-related experience or successful completion of the required Travelers Claim Representative training program
Valid driver's license
Ability to reside in or relocate at own expense to the assigned territory
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Ability to acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling through the mental health program
Matching Gift and Volunteer Rewards program
Remote work from primary residence, mobile work, or nearest Travelers office
Performance-based cash incentive awards