Property Claim Representative

Travelers

. Manage, inspect, evaluate, negotiate, and settle first-party property claims .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and evaluating property claims, including proficiency in claims management software and strong communication skills. Capable of conducting thorough inspections and applying insurance principles while maintaining professionalism and exceptional customer service.

Highest-signal resume keywords

Property Claim ManagementClaims Management Software ProficiencyActive Adjuster LicenseMicrosoft Office Advanced SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims EvaluationClaims DocumentationCoverage DeterminationBuilding Loss AssessmentComputer-Assisted EstimatingInsurance Principles UnderstandingConflict ResolutionStress ManagementInspection SkillsNegotiation Skills

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsProfessionalism

Tools & Technologies

Claims Management SystemsEnterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Active Adjuster LicenseInsurance License(s)UAS Remote Pilot Certification

Industry Keywords

Property InsuranceClaim Handling RequirementsState Insurance RegulationsInsurance TerminologyCustomer Inspections

About the role

Key responsibilities & impact

Manage, inspect, evaluate, negotiate, and settle first-party property claims
Perform in-person inspections at customers’ residences and properties
Review, investigate, and document property claims under limited supervision
Gather information from policyholders, claimants, and third-party vendors
Analyze leases, contracts, by-laws, and other relevant documents
Determine and apply coverage for property damages according to policy terms
Establish the scope of building and contents losses
Prepare written and computer-assisted estimates with management guidance
Communicate professionally with customers, representatives, vendors, and internal stakeholders
Negotiate with contractors and insured representatives
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and AI-related digital tools
Assess and inspect dwellings and structures, including roofs, attics, and crawl spaces
Travel to support customers across multiple locations
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree
Two years of property claim experience
Active adjuster license, where applicable
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of property or comparable claim-related experience or successful completion of the required Travelers Claim Representative training program
Valid driver's license
Ability to acquire and maintain relevant Insurance License(s) and/or UAS Remote Pilot Certification within three months of starting
Ability to inspect confined areas and carry, set up, and climb ladders weighing approximately 38–49 pounds
Ability to travel extensively, including overnight stays

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling and mental health resources
Matching Gift and Volunteer Rewards program