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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales processes and compliance within a regulated environment, with a strong focus on delivering exceptional customer service and achieving sales targets. Proficient in navigating guidelines and ensuring accurate processing of payments.
Highest-signal resume keywords
Sales ExperienceCompliance KnowledgeCustomer Service ExcellenceKPI-Driven PerformanceQuality Assurance Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ProcessPayment ProcessingDirect DebitsCall ListeningRegulated Guidelines
Soft Skills
Ability to Work Under PressureCuriosityFocus
Industry Keywords
InsuranceSmall BusinessOutbound CallsInbound CallsTarget-Driven Environment
About the role
Key responsibilities & impact- Handle inbound and outbound calls to sell new policies to prospective customers
- Guide customers through the new business sales process from start to finish
- Process card payments and Direct Debits accurately
- Deliver exceptional customer service
- Navigate regulated guidelines and provide mandatory compliance information clearly on every call
- Help UK small business customers select appropriate insurance cover
- Drive sales growth and support the company’s mission of enabling big dreams for small businesses
Requirements
What you’ll need- Sales experience in a phone-based, target- and KPI-driven environment
- Experience with quality assurance practices, including routine call listening
- Ability to deliver compliant information on regulated calls
- Ability to work well under pressure and remain focused
- Naturally curious approach
- Ideally, experience in a regulated environment or transferable skills
- Hardwired broadband connection of at least 20Mbps for home working
- Availability Monday to Friday, 9am to 5:30pm, plus one in three Saturdays from 9am to 2pm after the first three months
Benefits
Comp & perks- 25 days annual leave plus bank holidays
- Option to buy five additional holiday days
- Flexible parental leave with six months full pay for the primary caregiver and four weeks full pay for the secondary caregiver
- Life event leave: an extra day every two years
- Two-week paid sabbatical after five years of service and four weeks after ten years
- Private medical insurance through BUPA covering pre-existing conditions
- Health cash plan
- Performance-based annual bonus
- Learning platform and personal development support
- Mental health counselling
- Pension matching up to five per cent
- Life assurance worth four times basic salary, with option to increase to ten times
- Salary sacrifice car scheme after six months’ service
- Flexible benefits scheme including critical illness cover, dental insurance, travel insurance, and gym membership
- Hybrid work with home-working equipment provided
