Senior Analyst, Research Operations

Travelers

. Partner with research teams, business partners, and leadership to understand business problems, context, and audiences .

Posted 9/21/2026full-timeHartford • Connecticut • United StatesSenior💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in market research and business intelligence, with strong analytical skills to derive insights from quantitative and qualitative data. Proficient in utilizing various research methodologies and tools to ensure data accuracy and integrity while delivering actionable recommendations.

Highest-signal resume keywords

Market Research ExperienceBusiness Intelligence SkillsData Analysis ProficiencyResearch Methodologies KnowledgeExcel, Word, and PowerPoint Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisResearch MethodologiesData Quality AssuranceSurvey ProgrammingData Collection Management

Soft Skills

Strong Communication SkillsTeam CollaborationRelationship BuildingSelf-Motivated

Tools & Technologies

QualtricsSPSSAccessSASWincrossFuelCyclePythonJavaScriptSQLQlik

Industry Keywords

Business ProblemsData IntegrityEnterprise StandardsQuality ControlDeliverable Reports

Tech Stack

Tools & technologies

JavaScriptPythonSQLTableau

About the role

Key responsibilities & impact

Partner with research teams, business partners, and leadership to understand business problems, context, and audiences
Program online surveys, manage data collection through fielding, set up data tables, and generate initial findings
Support data quality efforts to ensure accuracy and integrity across projects
Set up initial findings and data into final deliverable reports or dashboards
Work on projects of increasing complexity across all businesses
Contribute recommendations and feedback on solution designs to researchers and team management
Align solutions to enterprise legal, security, software development, and finance/compliance standards
Perform quality control checks for research projects across the department
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in business, engineering, economics, mathematics, statistics, social sciences, or comparable analytical degree
4 or more years of market research, business intelligence, or related experience
Minimum 2 years of market research, business intelligence, or related experience
Self-motivated
Strong communication skills, including ability to explain and show work done
Ability to collaborate effectively within a team
Ability to create and cultivate relationships/a network and use it to inform business outcomes with moderate guidance from manager
Ability to analyze and derive observations from quantitative or qualitative data
Demonstrated Excel, Word, and PowerPoint skills
Demonstrated knowledge of research methodologies
Demonstrated ability with Qualtrics, SPSS, Access, SAS, Wincross, FuelCycle, Python, JavaScript, SQL, Qlik, Tableau, or related software

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program