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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims handling and operational support within the insurance sector, with a strong focus on data analysis, customer service, and team collaboration. Proficient in utilizing claims management systems and Microsoft Office tools to enhance operational efficiency and support strategic initiatives.
Highest-signal resume keywords
Claims HandlingData Entry ProcessesMicrosoft ExcelGuidewireChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims SupportOperational ActivitiesFinancial ControlAnalyticsIntermediate Analytic SkillsTechnical SupportProcess EngineeringClaims Systems KnowledgeAttention to DetailResults-Driven Orientation
Soft Skills
Communication SkillsOrganizational SkillsTime ManagementInfluencing StakeholdersTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft PowerPointECF2I90OpenboxOpenCo+
Certifications & Qualifications
Chartered Insurance Institute Studies
Industry Keywords
General InsuranceClaims DepartmentOperational StandardsCustomer Service ExpectationsFunctional Resiliency
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Provide high-level transactional and technical support to the Claims function
- Ensure operational activities meet internal and external service standards and best practice
- Partner with and support Claim Europe colleagues to achieve strategic initiatives and operational goals
- Carry out technical support and advanced claim handling functions
- Assist with MI and analytics, financial control, assessment, monitoring and validation
- Support multiple locations across Claim Europe to provide functional resiliency
- Meet or exceed internal and external customer service expectations
- Develop and maintain relationships with colleagues, business partners, customers and agents
- Assist with training and mentoring Associate and Claim Operations Professionals
- Communicate actions and their impact across technical, operational, sales and financial disciplines
- Oversee the offshore team with claim-handling queries, training and support for Delegated business, and manage performance
- Deputise for the Claims Operations Team Manager
- Perform other duties as assigned
Requirements
What you’ll need- Minimum A level or equivalent educational standard or relevant experience in a claims or claims support role
- Experience within a general insurance claims department or in a general insurance role required
- Experience of data entry processes required
- Working knowledge of Microsoft Excel, Word and PowerPoint required
- Intermediate knowledge of claims handling/process across Lloyd’s and Company market, preferably across different classes of business
- Working knowledge of Guidewire, ECF2, I90, Openbox, OpenCo+ and Lloyd’s claims systems preferred; other claims or insurance management systems experience considered
- Experience in change management and process engineering preferred
- High attention to detail, organization and time management skills
- Intermediate analytic and diagnostic skills
- Intermediate results-driven orientation and ability to champion change
- Intermediate communication skills and ability to influence key stakeholders at all levels
- Ability to maximize individual performance through personal action and team output
- Ability to work independently and as part of a team
- Intermediate written and oral communication skills
- UK willingness to commence or continue Chartered Insurance Institute studies
Benefits
Comp & perks- Private Medical Insurance, with optional dependent cover at the employee’s expense
- Travelers core contribution to a Pension Plan
- Increased company pension contribution when the employee contributes
- Minimum 25 days’ annual holiday entitlement
- Opportunity to purchase additional holiday days, up to 35 holidays per year
- Wellness programme with tools, discounts and resources
- Mental health programme with free professional counseling services and other resources
- Matching Gift and Volunteer Rewards programme
- Volunteer encouragement and opportunities to support charities