Senior Construction Liability Claim Representative

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeDiamond Bar • California • United StatesSenior💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including litigation and negotiation, while maintaining compliance with insurance regulations and best practices. Proficient in utilizing claims management systems and advanced technology to enhance operational efficiency and customer service.

Highest-signal resume keywords

Claims ManagementLitigation ExperienceNegotiation SkillsInsurance LicenseCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SystemsBodily Injury LiabilityProperty Damage LiabilityCoverage DisputesContractual IndemnityPolicy InterpretationJudgment AnalysisAttention to DetailDecision MakingConflict Resolution

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCreative Problem SolvingMentorship

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesState Insurance RegulationsFair Claims PracticesClaim Activity RecordsLitigation Management

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
Contact relevant parties to investigate claims, determine coverage, evaluate liability, assess damages, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Coordinate internal and external resources for claim investigations and evaluations
Negotiate with claimants, attorneys, contractors, and representatives; convey settlements and issue timely, accurate payments
Coordinate with Counsel to support litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives
Travel, potentially including overnight stays, for mediations, trials, and arbitration

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Three years of liability, bodily injury, or comparable claim experience
Two years of litigation claim experience
Two years of bodily injury liability, property damage liability, or comparable claim-related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and applicable legal requirements
Ability to interpret, apply, and articulate complex policy language, endorsements, and exclusions

Benefits

Comp & perks

Sign-on bonus of up to $20,000
Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program