Senior Customer Solutions Representative

Travelers

. Provide internal and external customer support .

Posted 10/23/2026full-timeUnited StatesSenior💰 $46,600 - $76,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and insurance transaction procedures, with strong problem-solving abilities and effective communication skills. Capable of managing high-volume service requests while maintaining compliance and identifying underwriting risks.

Highest-signal resume keywords

Customer SupportInsurance Products KnowledgeProblem-Solving AbilityHigh-Volume Environment ResiliencyEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy QuotingPolicy IssuanceCompliance TransactionsUnderwriting AuthorityMath Abilities

Soft Skills

MultitaskingBuilding Productive RelationshipsWorking IndependentlyResiliency in Stressful Situations

Tools & Technologies

Service Center Systems

Certifications & Qualifications

High School DiplomaAssociates Degree or Higher Preferred

Industry Keywords

Insurance IndustryPolicy ChangesService RequestsCustomer Needs IdentificationExpense Management Goals

About the role

Key responsibilities & impact

Provide internal and external customer support
Process a variety of policy changes and routine policy reviews in high-volume service center systems
Perform policy quoting and issuance
Handle compliance transactions as applicable
Gather required information from internal and external customers to handle service requests
Use underwriting authority to complete specific transactions when required
Apply knowledge of Travelers products and insurance transaction procedures
Address policy questions within authorized scope
Identify potential underwriting risks and refer them to the correct department while providing solutions
Communicate account changes effectively and appropriately to affected internal and external parties
Assist with special work assignments
Provide customer support
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
One year of work experience in a customer service, operations, or insurance industry
Associates Degree or higher preferred
Prefer two or more years of work experience in a customer service, operations, or insurance industry
Demonstrated resiliency in high-volume environments and stressful situations
Ability to communicate clearly in writing and verbally across phone, email, and other channels
Knowledge of insurance products
Ability to multitask on various activities
Strong math abilities
Problem-solving and solution implementation ability
Ability to identify customer needs and take appropriate action
Ability to build productive working relationships and contribute inclusively in the workplace
Ability to work independently
Ability to utilize tools and resources successfully
Ability to drive toward department performance and expense management goals

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Hybrid work location model with 3 days in office and 2 days working from primary residence
Training provided