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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX/Experience Design with a focus on research, strategy, and end-to-end delivery. Proficient in leading design initiatives, applying accessibility standards, and utilizing design systems to enhance user experiences.
Highest-signal resume keywords
UX/Experience DesignDesign ResearchInformation ArchitectureAccessibility StandardsAI-Enabled Product Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Design ThinkingInteraction DesignVisual DesignService DesignUsability TestingPrototypingFigma MakeClaude CodeClaude DesignWorkshop Facilitation
Soft Skills
Excellent CommunicationStakeholder PresentationCollaborationMentoringInfluencing Cross-Functional Partners
Tools & Technologies
Travelers Design SystemAgile MethodologyHuman-Centered Design Double Diamond
Industry Keywords
User ResearchJourney MapsContent StrategyDigital Accessibility PolicyExperience Design Trends
About the role
Key responsibilities & impact- Lead a small team of designers across the One Surety Value Stream without formal HR or performance management responsibility
- Drive research and design for high-impact initiatives, including business transformation and AI-enabled capabilities
- Set experience vision and strategy and define, test, and implement product and service solutions
- Provide domain expertise and design leadership across initiatives
- Lead research and design of products and services, including journey maps, information architecture, scenarios, personas, interactions, content, and visuals
- Plan and execute qualitative user research and usability testing
- Synthesize insights and communicate results and recommendations to stakeholders
- Facilitate collaboration with end users, business and technology partners, and outside partners
- Communicate design direction, solicit and synthesize feedback, and lead prioritization
- Apply accessibility standards including WCAG and Travelers Digital Accessibility Policy
- Use the Travelers Design System, Agile methodology, and Human-Centered Design Double Diamond approach
- Identify opportunities to improve experiences and influence strategic direction
- Advocate for improved tools, methods, and processes within the Experience Design practice
- Mentor and coach XD team members and contribute to practice development and talent attraction
- Ensure design work aligns with brand guidelines and quality standards
- Manage multiple projects and prioritize tasks to meet deadlines
- Stay current on experience design trends and contribute to Experience Design Community events
- Learn and mentor others in emerging tools, methods, and processes
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience
- Six years of related experience
- Deep experience in UX/experience design, including research, strategy, and end-to-end delivery
- Demonstrated ability to lead designers and influence cross-functional partners
- Strong design thinking across complex, multi-channel environments
- Excellent communication and stakeholder presentation skills
- Strong knowledge of AI-enabled product design
- Proficiency in application of three or more areas including design research, information architecture, interaction design, visual design, service design, presentation and communication, collaboration and facilitation, prototyping, accessibility, WCAG 2.1, Figma Make, Claude Code, Claude Design, workshop facilitation, usability testing, and design systems
- Applicants must be authorized to work for any employer in the United States
- The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT for this role
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days paid time off annually
- Nine paid company holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program