Senior General Liability Technical Specialist

Travelers

. Manage and investigate complex and higher-severity injury and/or property damage claims .

Posted 10/12/2026full-timeUnited StatesSenior💰 $94,400 - $155,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex bodily injury and property damage claims, including litigation and negotiation, while maintaining compliance with insurance regulations and best practices. Proficient in utilizing claims management systems and advanced technology tools to enhance operational efficiency and customer service.

Highest-signal resume keywords

Bodily Injury Claim ExperienceLitigation ManagementClaims Management SystemsActive Adjuster LicenseAdvanced Conflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentCoverage EvaluationDamage AssessmentNegotiation SkillsPolicy InterpretationJudgment and Decision-MakingRecord KeepingCreative Problem SolvingAttention to Detail

Soft Skills

Excellent Communication SkillsCustomer Service SkillsOrganizational SkillsMentoring and Coaching

Tools & Technologies

Microsoft OfficeClaims Management SystemsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseBachelor's Degree

Industry Keywords

Insurance PrinciplesState and Federal Insurance RegulationsFair Claims PracticesContractual IndemnityComplex Policy Language

About the role

Key responsibilities & impact

Manage and investigate complex and higher-severity injury and/or property damage claims
Contact customers and relevant parties to determine coverage, evaluate liability, assess damages, establish reserves, and issue timely payments
Independently manage high-complexity liability claims and litigation from first notice of loss through resolution
Investigate claims involving coverage disputes and contractual indemnity issues
Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Develop advanced resolution strategies and coordinate internal and external resources
Partner with Counsel on litigation management strategies
Manage multi-party negotiations within delegated authority limits
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Acquire and maintain relevant insurance licenses within three months of starting
Travel, including overnight stays, for mediations, trials, arbitration, and other duties as needed
Mentor and coach Claim Professionals

Requirements

What you’ll need

Bachelor’s Degree
Four years of bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information
Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Advanced conflict resolution and negotiation skills
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED
Three years of bodily injury liability, property damage liability, or comparable claim related experience

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program