Senior General Liability Technical Specialist

Travelers

. Independently manage an active caseload of complex injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 11/6/2026full-timeUnited StatesSenior💰 $96,700 - $159,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including advanced negotiation and conflict resolution skills. Proficient in utilizing claims management systems and maintaining compliance with insurance regulations and best practices.

Highest-signal resume keywords

Bodily Injury Claim ExperienceClaims Management SystemsActive Adjuster LicenseAdvanced Conflict Resolution SkillsInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability EvaluationDamage AssessmentClaim Resolution StrategiesPolicy Interpretation

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsCustomer Service SkillsStress Management

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsClaim Management Systems

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GEDInsurance License

Industry Keywords

Insurance RegulationsFair Claims PracticesContractual IndemnityCoverage DisputesLitigation Management

About the role

Key responsibilities & impact

Independently manage an active caseload of complex injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity liability claims involving coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Develop and execute advanced claim resolution strategies
Coordinate internal and external resources for comprehensive claim investigations and evaluations
Partner with Counsel on litigation management strategies
Manage multi-party negotiations within delegated authority limits
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Mentor and coach Claim Professionals, including on higher-severity claims
Attend mediations, trials, and arbitration when required; travel may include overnight stays
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Four years of bodily injury claim and litigation experience
Three years of bodily injury liability, property damage liability, or comparable claim related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Advanced conflict resolution and negotiation skills
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
Ability to manage stress and maintain professionalism under pressure

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program