Senior General Liability Technical Specialist

Travelers

. Independently manage complex injury and property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesSenior💰 $94,400 - $155,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex injury and property damage claims, including advanced negotiation and conflict resolution skills. Proficient in claims management systems and possesses a strong understanding of insurance principles and legal requirements.

Highest-signal resume keywords

Bodily Injury Claim ExperienceActive Adjuster LicenseClaims Management SystemsAdvanced Negotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLiability EvaluationCoverage DeterminationPolicy InterpretationClaim Resolution StrategiesRecord MaintenanceStress ManagementDecision MakingAttention to DetailOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceJudgmentProfessionalism

Tools & Technologies

Enterprise Technology SystemsClaim Management SystemsAI-Related Digital ToolsMicrosoft Office

Certifications & Qualifications

Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesFair Claims PracticesLegal RequirementsBodily Injury LiabilityProperty Damage Liability

About the role

Key responsibilities & impact

Independently manage complex injury and property damage claims and litigation from first notice of loss through resolution
Determine coverage, evaluate liability exposure, assess bodily injury and property damage, and establish reserves
Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Develop advanced claim resolution strategies and coordinate internal and external investigation resources
Partner with Counsel on litigation management strategies
Manage multi-party negotiations and achieve claim resolutions within delegated authority limits
Maintain accurate claim activity records in claim management systems
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Mentor and coach Claim Professionals, including on higher-severity claims
Travel, potentially including overnight stays, for mediations, trials, and arbitration
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Four years of bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Advanced conflict resolution and negotiation skills
Ability to manage stress and maintain professionalism under pressure
Strong understanding of insurance principles, terminology, regulations, fair claims practices legislation, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED
Three years of bodily injury liability, property damage liability, or comparable claim-related experience
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards