Senior General Liability Technical Specialist

Travelers

. Investigate, evaluate, reserve, negotiate, and resolve assigned General Liability Bodily Injury and Property Damage claims .

Posted 9/30/2026full-timeUnited StatesSenior💰 $94,400 - $155,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of bodily injury litigation, including coverage analysis, negotiation, and claims management. Proficient in utilizing business technology tools and maintaining compliance with legal standards and insurance practices.

Highest-signal resume keywords

Bodily Injury Litigation ExperienceAdvanced Negotiation SkillsClaims Management ExpertiseInsurance Contract KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisLiability AnalysisClaims HandlingInvestigation TechniquesSettlement TechniquesLegal KnowledgeValue DeterminationDocumentation ReviewLitigation ManagementRisk Control

Soft Skills

Coaching SkillsInfluence SkillsPersuasion SkillsAttention to DetailCommunication Skills

Tools & Technologies

Diary Management SystemsBusiness Technology Tools

Certifications & Qualifications

Insurance License

Industry Keywords

General LiabilityClaims LifecycleIndemnity ReservesSubrogationFraud InvestigationISO FormsLegal ProceedingsTechnical ResourceProfessional GuidelinesContinuing Education

About the role

Key responsibilities & impact

Investigate, evaluate, reserve, negotiate, and resolve assigned General Liability Bodily Injury and Property Damage claims
Handle assigned severity claims throughout the claim life cycle
Provide quality customer service and conduct coverage analysis and communication with insureds
Consult with managers on use of Claim Coverage Counsel
Investigate claims through contact with policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts
Complete outside investigations as needed
Identify, select, and direct internal and external resources including subrogation, risk control, nurse consultants, fire investigators, fraud investigators, and other experts
Verify injuries and property damage through records and documentation review
Maintain claim files and document claim activities
Review Claim File Analysis for quality standards and trend analysis
Use diary management systems for timely claim handling
Establish and maintain indemnity and expense reserves
Recommend and attend or present at roundtables and authority discussions
Share creative resolution techniques and mentor less experienced claim professionals
Apply claim quality management protocols and best practices
Develop creative resolution strategies and dispose of claims within delegated authority
Negotiate claims with insureds, claimants, and legal representatives
Manage litigated claims and develop litigation plans with staff or panel counsel
Select counsel, direct claim and litigation strategy, and control legal expenses
Manage allocated and unallocated loss adjustment expenses
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
Update relevant parties on new facts, liability analysis, and settlement options
Transfer cases to another level of claim professional when required by severity or complexity
Fulfill service commitments to accounts and respond to agents and brokers
Represent Travelers as a technical resource and comply with professional guidelines and state laws
Share accountability with business partners for quality results
Evaluate recovery potential and handle or direct recovery efforts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree
High School Degree or GED required
Minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience
4 years bodily injury litigation claim handling experience
Advanced knowledge of coverage, liability, and damages analysis
Thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management
Extensive claim and/or legal experience and technical expertise evaluating severe and complex claims
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices
Strong customer service skills
Coaching, influence, and persuasion skills
Strong written and verbal communication skills
Strong technology aptitude and ability to use business technology tools
Attention to detail and accuracy
Advanced negotiation skills
Advanced insurance contract knowledge
Advanced principles of investigation knowledge
Advanced value determination knowledge
Intermediate settlement techniques, legal knowledge, and medical knowledge
Insurance license(s) may be required and generally must be obtained within three months of starting the job, with ongoing continuing education

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program contributions for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Equal opportunity employment